If you require technical support please send a detailed message to, this will create a work order that our entire team can access.

Greg Gantz and Dan Alexander are charged with:

  • Providing technical assistance to member libraries by telephone, remote access and onsite visits, including software and hardware  installation and upgrades, troubleshooting, security upgrades, and other areas as needed
  • Researching, evaluating and bidding out hardware and software. Provide technology recommendations for member libraries, as needed

Robin Hastings, Director of Technology Services, takes responsibility for all technology-related functions of the Northeast Kansas Library System and is charged with:

  • Leading the system’s technology services program, collaborating with and supervising other technology staff
  • Providing automation planning support
  • Working with the technology staff to provide training for member libraries and system staff
  • Working in collaboration with the Director and other System consultants to plan and implement the System’s long range goals and mission
  • Supporting development of Internet and computer use policies
  • Managing the System’s Technology planning and providing support to member libraries in technology planning, particularly for e-rate
  • Coordinating WordPress training for My Kansas Library on the Web participants in the System and statewide

We encourage librarians to contact us and make recommendations for additional areas of training. Training formats include on-site consultations, hands-on workshops, classroom style workshops, and telephone consultations.

There is no charge to member libraries, except for occasional special training workshops as indicated.

Software Licenses

Contact Person: Dan Alexander

The System provides software licenses to interested libraries in order to reduce costs to member libraries for mission critical software. Currently, NEKLS offers ESET anti-virus and Faronics DeepFreeze.


  • NEKLS provides ESET Anti-virus at or below cost to libraries. This software will install on any windows computer or server, and provides effective protection against computer viruses.
  • Deep Freeze is a high quality security application for computers. It protects computer hard disk drives from any unauthorized changes to the disks, thus maintaining the original computer configuration. Deep Freeze should only be installed on public access computers.
  • ScreenConnect is remote access software that allows NEKLS staff to log on to a computer in a library from the system office or other distant location, and perform troubleshooting and repair of minor computer problems, software upgrades, computer configuration and similar tasks. This software is provided at no charge to libraries, and may be installed on any type of computer.
  • NEKLS helps member libraries use the Tech Soup software donation service.
  • The Technology Coordinator coordinates group quotes and consults with member libraries to order technology equipment.


As part of NEKLS Care, we will be providing software licenses through NEKLS according to the following scheme:

  • ESET NOD32
    NEKLS provides 20 copies to any member library.
  • DeepFreeze
    NEKLS provides 20 copies to any member library.
    Additional copies will be available at our cost, around $35.00 for each new license or $7.00 for a yearly renewal.

Gmail Chat with the NEKLS Technology Staff

Anyone is invited to add us to your chat contact list, and we will be there for one on one end-user support when available. Most NEKLS staff can be added through their email address at

Kansas Technologists group on Facebook

Service Target: All Library Technology Staff

Techies from all over are invited to join us on Facebook by joining our Kansas Library Techies group. Start socializing and networking right here: Facebook Group

NEKLS Technology Manual

This is a new, and not fully visualized, resource for our members. We hope this can be an easy to read and search catch all for all things Technology in our system. Please let us know how we can improve it. More chapters are coming soon.

NEKLS Technology Manual v1.1(ePub)